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Customer Satisfaction Survey
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Location of services
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Danielson
Willimantic
What services did you receive?
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Case Management
Energy Assistance
Food Pantry
SNAP Outreach
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Customer Satisfaction Survey
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Strongly Agree
Agree
Unsure
Disagree
Strongly Disagree
N/A
1. My initial phone call was handled well.
2. The staff was respectful and friendly.
3. The waiting room and offices feel comfortable, clean and inviting.
4. The services I received were easy to access.
5. I am satisfied with the services I received.
6. I am satisfied with my overall experience.
7. I got the help I came to Access for.
8. I was given information about other programs that I may benefit from.
9. If you had an appointment, were you seen within 10 minutes of your scheduled time?
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Yes
N/A
No
10. Were you able to communicate with staff in your primary language?
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Yes
No
11. How did you hear about Access?
12. What is one thing we could do to improve your experience with us?
13. Do you have any other comments, questions or concerns?
SNAP Outreach Customer Satisfaction Survey
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Strongly Agree
Agree
Unsure
Disagree
Strongly Disagree
N/A
14. SNAP Outreach Staff made me feel welcomed.
15. SNAP Outreach Staff treated me wtih dignity and respect.
16. SNAP Outreach Staff listened and responded to my needs and concerns.
17. I received services and supports based on my needs and eligibility.
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Yes
N/A
No
18. At the end of the SNAP application meeting, I clearly understood the services for which I was applying.
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Yes
N/A
No
19. If I was not eligible for services, SNAP Outreach staff explained why.
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Yes
N/A
No
Please indicate satisfaction level
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
20. Overall, how satisfied or dissatisfied are you with our services?
Please indicate likelihood
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Very Likely
Likely
Neutral
Unlikely
Very Unlikely
N/A
21. How likely are you to use our service again in the future?
22. How likely is it that you would recommend Access to a friend or colleague?
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